Returns & Exchanges

At Kenneth Cole, we want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns of unworn, unwashed, or defective merchandise within 30 days of the original ship date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Generate and print the prepaid UPS return shipping label provided through the portal to ensure trackable delivery.

3

Package Your Items

Place the items in their original packaging with all tags attached and securely seal the box with the return label on the outside.

4

Drop Off and Refund

Drop your package at any authorized UPS location; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing