Frequently Asked Questions

Everything you need to know about shopping with Kenneth Cole.

What is your return policy?

We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How do I determine my size in Kenneth Cole footwear?

Our footwear generally runs true to size. We recommend consulting our detailed Size Guide, available on every product page, to find your perfect fit based on foot measurements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Klarna and Affirm.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return the items once they arrive.